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BREATHE OUT: A Randomized Controlled Trial of a Structured Intervention to Improve Clinician Satisfaction With "Difficult" Visits
. Edgoose J, Regner CJ, Zakletskaia, LI. (2015).
Spectrum: the clinician and the "difficult" patient.
Batchelor J, Freeman MS. (2001).
Stress management in the difficult patient encounter.
Bodner S. (2008).
Use of simulated patients for a student learning experience on managing difficult patient behaviour in speech-language pathology contexts.
Bressmann T, Eriks-Brophy A. (2012).
Approaches to the difficult patient/parent encounter.
Breuner CC, Moreno MA. (2011).
Difficult conversations in health care: cultivating relational learning to address the hidden curriculum.
Browning DM, Meyer EC, Truog RD, Solomon MZ. (2007).
Roundtable: discussion of "the difficult patient".
Connell BF, Gunter J, Mayer T, Miller S, Segal J, Smith HW, Tardy E, Waldman SR, Chatham DR. (2008).
Preventing and managing difficult patient-physician relationships.
Daberkow D (2000).
How respected family physicians manage difficult patient encounters.
Elder N, Ricer R, Tobias B. (2006).
The "difficult" patient reconceived: an expanded moral mandate for clinical ethics.
Fiester A. (2012).
Behavioural approach to the "difficult" patient.
Grazzi L. (2008).
Management of the difficult patient.
Haas LJ, Leiser JP, Magill MK, Sanyer ON. (2005).
A cohort study assessing difficult patient encounters in a walkin primary care clinic, predictors and outcomes.
Hinchey SA, Jackson JL (2011).
The frequency and significance of the "difficult" patient: The nephrology community's perceptions.
King K, Moss AH (2004).
My favorite tips for engaging the difficult patient on consultation-liaison psychiatry services.
Knesper DJ. (2007).
The mental health clinical nurse specialist and the "difficult" patient: evolving meaning.
Laskowski C. (2001).
The approach to the difficult patient.
Loder E. (2010).
Difficult conversations: improving communication skills and relational abilities in health care.
Meyer EC, Sellers DE, Browning DM, McGuffie K, Solomon MZ, Truog RD (2009).
The difficult patient.
Simon JR, Dwyer J, Goldfrank LR. (1999).
Difficult Conversations: How to discuss what matters most.
Stone D, Patton B, Heen S. (2010).
The difficult patient: a psychodynamic perspective.
Woods CD. (2007).
Field guide to the difficult patient interview (2nd Edition).
Platt FW, Gordon GH (2004).
Dealing with difficult patients in your pain practice.
Wasan, AD, Wootton J, & Jamison RN. (2005).
Communication with family members of patients dying in the intensive care unit.
Azoulay E, Pochard F. (2003).
Clinicians' strategies for managing their emotions during difficult healthcare conversations
"Objective: To examine strategies employed by clinicians from different disciplines to manage their emotions during difficult healthcare conversations. Methods" Self-report questionnaires were collected prior to simulation-based Program to Enhance Relational and Communication Skills (PERCS) workshops for professionals representing a range of experience and specialties at a tertiary pediatric hospital..."
Citation: Luff, D., Martin, E. B., Mills, K., Mazzola, N. M., Bell, S. K., & Meyer, E. C. (2016). Clinicians' strategies for managing their emotions during difficult healthcare conversations.
Patient Education and Counseling
, 99(9), 1461-1466. doi:10.1016/j.pec.2016.06.017
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