Abstract: "Objectives: To examine the effect of one standardized patient question on the length, number and type of new topics pharmacists addressed. To explore how community pharmacists counsel secret shoppers on two types of over-the-counter (OTC) medications-ibuprofen (IB) and emergency contraceptives (EC)..." Click here.
Citation: Peters, J., Desai, K., Ricci, D., Chen, D., Singh, M., & Chewning, B. (2016). The power of the patient question: A secret shopper study. Patient Education and Counseling, 99(9), 1526-1533. doi:10.1016/j.pec.2016.07.012