AACH News & Announcements

Measurement of the Patient Experience Clarifying Facts, Myths, and Approaches

Wednesday, July 27, 2016

Measurement of the Patient Experience Clarifying Facts, Myths, and Approaches

Excerpt: "Nothing in the survey suggests that opioids are a preferred way to control pain. On the other hand, good nurse and physician communication are strongly associated with better HCAHPS scores. Five of the 8 HCAHPS dimensions directly involve communication with hospital staff, a critical issue from the patient perspective..."

Citation: Tefera, L., Lehrman, W. G., & Conway, P. (2016). Measurement of the Patient Experience. Jama, 315(20), 2167. doi:10.1001/jama.2016.1652

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