Train-the-Trainer Programs: Developing Internal Facilitators of Relationship-Centered Communication
Presented by: Calvin Chou, MD, PhD, FAACH & Laura Cooley, PhD
Tuesday, February 21, 2017 2:00:00 PM EST - 3:00:00 PM EST
Attend this webinar to learn how AACH has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. Growing programs with local champions as skills trainers equips institutions with renewable means to support internal development and longevity for culture change. The phases of the program include preparing for implementation of the program, having program participants undergo a fundamental communication skills workshop and then understanding the theoretical and practical rationales underlying the workshop, setting up practice sessions for participants to achieve mastery, and ensuring long-term viability of a communication skills improvement initiative. Train-the-trainer programs are a viable way to create enduring communities of local experts who can implement and support institutions’ commitments to excellence in the communication skills of their providers.
About the Presenters:
Calvin Chou, MD, PhD, FAACH
is Professor of Clinical Medicine at UCSF, and staff physician at the VA Medical Center in San Francisco. After undergraduate work at Yale, he received his PhD in microbiology and his MD at Columbia University, and subsequently completed residency training in internal medicine at UCSF. As a faculty member of the American Academy on Communication in Healthcare, he is nationally recognized for his efforts in education and research to enhance communication between patients and physicians. Currently he is director of VALOR, an innovative longitudinal program based at the VA that emphasizes humanistic clinical skill development for medical students. He also holds the first endowed Academy Chair in the Scholarship of Teaching and Learning at UCSF. His research interests include assessment of curricular developments in communication skills and clinical skills remediation, and forces influencing feedback in medical education.
Laura Cooley, PhD
is the Director of Education and Outreach for The American Academy on Communication in Healthcare (AACH) and is an Instructor in the Department of Communication at The University of Kentucky. She leads efforts for outreach and development to support the AACH mission by collaborating with institutions to develop and deliver customized communication skills training programs. Additionally, she guides marketing and development for DocCom, an online communication skills curriculum resource developed by AACH and The Drexel University College of Medicine. She also serves as Front Page Editor for a recently funded grant project ProfessionalFormation.org. She earned a doctorate in health communication from Bowling Green State University in 2011 where her dissertation research examined the training and communication experiences in the hospice context. Her research interests include a wide range of topics relevant to emotion, empathy, and communication relationships in organizational and interpersonal healthcare contexts. Over the past year, she shared presentations on relationship-centered communication with leaders in several organizations, including: The Institute for Healthcare Improvement (IHI), The American Medical Group Association (AMGA), Planetree, The Beryl Institute for Patient Experience, The Medical Group Management Association (MGMA), Dorland Health Patient Advocate Conference, Prevea Health Care Manager Conference, and at hospital systems nationwide.