Upcoming AACH Webinars

What is ‘Shared Presence’ and Why Should I Care?
Monday, April 24th at 2pm ET

Guest Speaker: Rich Frankel, Ph.D.

A great deal of interest and practical wisdom has come from research and education on communication in encounters with patients. This webinar will focus on one specific aspect of relationships, the concept of “shared presence”. My overall goal is to describe the role of shared presence in four domains of practice: 1) interpersonal skills; 2) relational contexts; 3) actions in encounters and 4) co-production of healing outcomes. Each of the domains will be unpacked along with evidence about the impact shared presence has on processes and outcomes of care with special attention paid to time and resilience.

About Richard M. Frankel: 
Dr. Frankel is professor of medicine and geriatrics at the Indiana University School of Medicine and is the director of the Applied Scholarship Program for Internists in Research and Education (ASPIRE) Fellowship in General Internal Medicine. He is also a senior researcher in the Center for Healthcare Information and Communication at the Richard L. Roudebush VA and a senior investigator at the Regenstrief Institute.

Rich is trained as a qualitative social scientist whose interests include face-to-face communication, the role of technology and its effects on the quality, safety, and outcomes of care. In addition to his health services research interests, He has been a medical educator for the past 35 years. For a decade he was co- director of the internal medicine residency program at Highland Hospital/University of Rochester and also served as co-director of the Program and Fellowship in Advanced Biopsychosocial Medicine.  From 2003-2013, he was the statewide director of Indiana University School of Medicine’s professionalism competency and responsible for both curriculum and remediation in this arena.  To date, he has published more than 225 scientific papers and edited 7 books. 

Dr. Frankel completed his undergraduate studies at Colgate University and obtained a PhD in sociology at the Graduate School and University Center of the City University of New York. Prior to receiving his degree he was a pre-doctoral visiting scholar at UCLA and UC Irvine. He completed postdoctoral training at Boston University in qualitative approaches to mental health research and was a Fulbright Research Fellow in Uppsala, Sweden. He is a founding Fellow of the American Academy on Communication in Healthcare and has been honored as the recipient of both the George Engel Award for research contributions to the field of physician patient communication as well as being a co-recipient of the Lynn Payer Award for contributions to the literature and teaching of communication skills.  His work has been featured on the CBS Evening News, the New York Times and the Wall Street Journal among other media outlets.  

DocCom Webinars

Unleashing the Positive Power of Compassion: Science, Skills & Strategies for Health & Wellbeing
 - Beth Lown, MD, from the Schwartz Center for Compassionate Healthcare introduces a social neuroscience-based model and behavioral framework for compassionate collaborative care illustrated by clinical stories. She discusses the positive power of compassion and potential strategies we can use to build cultures of compassion and collaboration that will sustain us all. CLICK HERE to view the PowerPoint slides from this webinar!

DocCom's New Features for Monitoring Students' Learning
DocCom has added new grading features to  enhance the user experience when monitoring students. In this webinar, Managing Editor, Barbara Lewis, and Editor, Christof Daetwyler, provide a tutorial of DocCom and it's new features.  CLICK HERE to view the PowerPoint slides from this webinar! 

You, Me and the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience - What Learners Should Know
 - The advent of electronic health records (EHR), coupled with nearly $30 billion in government stimulus to encourage EHR implementation, has prompted a 78 percent adoption rate of EHR and a rapidly increasing number of wired examination rooms, posing a conundrum for clinicians and patients, both of whom are interacting with a “third presence” in the room. Integrating computers in the exam room, while maintaining patient-centeredness, is a challenge at one end of the spectrum and a disaster at the other end.

Emerging from this technological intrusion are effective practices that light the way for clinicians to optimally incorporate computers in routine patient visits. We'll discuss strategies to cope with this healthcare technology challenge in ways that enhance - rather than inhibit - their relationships with patients. CLICK HERE to view the PowerPoint slides from this webinar! 

Balance & Self-Care: Helping Learners Avoid Burnout & Depression - The high rate of clinician burnout, coupled with suicides, prompted DocCom to host a free 30-minute webinar to help teach learners about Balance and Self-Care, DocCom's Module 4 authored by John Christensen, PhD, co-editor of the prestigious book, Behavioral Medicine. Dr. Christensen discussed the principles on how to maintain balance and self-care and offered suggestions for teaching these important concepts. CLICK HERE to view the PowerPoint slides from this webinar!

Provide Engaging Educational Resources to Enhance Clinician and Patient Communication, and Health Outcomes: Learn how to Improve Residents’ Communication Skills Prior to Arrival and Orientation. Listen to Dr. Surendra Marur from the Greater Baltimore Medical Center describe how he assigns DocCom immediately after the Match in March, rather than waiting for orientation. 

Learn about DocCom and Take a Quick Tour of Our Unique Features - Presented by Christof Daetwyler, MD, DocCom Editor and Developer; and Barbara Lewis, DocCom Managing Editor 
DocCom has many wonderful features such as curricula guides, grading matrix, assessment questions, assignments, etc. Learn how these unique features can help you.
AACH Webinar Recordings
Webinars recordings are limited to AACH members for viewing. 

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Webinar Suggestions

The American Academy on Communication in Healthcare welcomes ideas for upcoming webinars. Click the link below to submit relevant webinar topics and speakers for consideration!


 Click Here to Submit!  
Related Organization Webinars

The Schwartz Center for Compassionate Healthcare Webinars
For additional resources visit The Schwartz Center's webinar page.

Bridging Difference and Power with RESPECT: A Relational Approach to Patients, Supervisees, and Teams
Carol Mostow, LICSW

Navigating Discussions of Prognosis: Balancing Hope and Honesty
Vicki Jackson, MD, MPH

Compassionate Healthcare: Supporting Patients, Supporting Caregivers, Mitigating Risk
Beth A. Lown, MD

Yes, Empathy Can Be Taught!
Helen Riess, MD

Today's Healthcare Environment
Beth A. Lown, MD

Clinician Resilience: Preventing Burnout, Promoting Compassion and Improving Quality
Ronald M. Epstein, MD

The Beryl Institute Webinars

FREE WEBINARS: follow the links below, add selected webinar to cart, complete free check out process to view webinar

Presented by:
 Adrienne Boissy, MD, 
Cleveland Clinic Foundation and 
Calvin Chou, MD, PhD,
  VA Medical Center SF, American Academy on Communication in Healthcare
As medical centers take steps to improve patient care experiences they are still challenged to convince physicians of the importance of patient experiences. The Cleveland Clinic and the American Academy on Communication in Healthcare developed a communication skills program to improve skills that address enhanced patient experience, improved physician well-being and improved quality of care. Participants clearly value this training and individual patient experience scores for participants have increased. We will present the educational rationale for the training, describe perspectives and experiences of physician trainees and offer suggestions for achieving physician buy-in and establishing communication skills programs for physicians. 
(FREE promo code required: PHYCOMM . Enter the code upon webinar registration check-out process).
Presented by:
 Howard Beckman, MD, FACP, FAA
CH, Chief Medical Officer, Focused Medical Analytics, Clinical Professor of Medicine and Family Medicine, University of Rochester School of Medicine and Dentistry
As the nation struggles with health care affordability, there is evidence that up to 30% of the care delivered is not necessary. In response, one definition that the Institute of Medicine uses to define quality of care is reducing overuse, underuse and misuse. This session will share an approach to engaging physicians in the process of identifying and reducing overuse of services. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).

Presented by:
 Maysel Kemp White, PhD, FAACH,
Division Director Patient Experience, HCA West Florida Division
Leading the way by communicating for accountability in a culture of safety is designed for those looking to strengthen their skills in communicating for accountability. The three part series begins with an experiential exercise where expectations are not clearly identified and this typically leads to a mishap. We then explore what might have been a safer way to communicate expectation to prevent harm to a patient. In the second session, we focus on using the ARTS dialogue skills (Ask with skilled inquiry, Respond with empathy, then Talk about your perspective in behavioral terms, and Seek collaborative solutions). In the third session, we focus on using a safety algorithm to assess case studies for behaviors (mistake, at risk, or reckless) and determine the appropriate leadership action (consoling and education, coaching, or corrective action). We conclude with the skill of ending a delegation and working on a case each person is currently struggling with in their current environment. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).

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