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Upcoming AACH Webinars

Beyond Cultural Competency:  Promoting Health Equity and Inclusive Clinical Communication
Presenters: Bart Laws, PhD & Charlene Pope, PhD, MPH, CNM, BSN
Tuesday, June 20, 2017 - 3:00pm ET


Webinar Description: “Cultural competency” in health care has sometimes been conceived of as knowledge of the common health beliefs, customs and etiquette of patients who come from cultural settings that are exotic to the provider. Cultural competency training in the past often consisted of medical anthropological presentations about “folk illnesses” and traditional systems of healing. More recently, it has been generally acknowledged that these approaches can promote stereotyping rather than understanding, and the emphasis has been on skills to promote mutual learning about health beliefs and practices. This too narrow conception does not address how the provision of appropriate care to diverse patient populations requires understanding of the complexity of health disparities, social determinants of health, and socio-cultural influences on health behaviors and beliefs as well as the delivery of health services.  In a sense, all clinical encounters are cross-cultural because of the gulf between the physician’s conception of disease and treatment and the patient’s experience of illness and healing.  Additionally, cultural competency approaches may not address the racial, ethnic or linguistic discrimination patients experience in health institutions or the unconscious bias, stereotypes or prejudice providers may not realize that they have. Our objectives for this webinar are to Illustrate the boundaries socio-cultural positioning sets on communication; identify implicit bias embedded in patient-provider communication; challenge assumptions about non-shared life worlds, interpersonal interactions, and habituated behaviors; and help participants reflect on their norms and habits for provider-patient communication, how  they may limit the effectiveness of the therapeutic relationship with diverse patients, and the need for social justice advocacy to promote health equity.

About the Presenters:
Bart Laws, PhD has studied the patient experience of illness and health care for more than 20 years, for most of that time as Research Director for a community based AIDS Service Organization and adjunct faculty member at Tufts University School of Medicine, until entering academia full time in 2009. His degree from the Heller School at Brandeis is interdisciplinary, but his work emphasized sociology and was particularly influenced by studies under the late Irving Kenneth Zola, a pioneer in the sociology of chronic illness and disability. As evaluator of numerous federally funded mental health and substance abuse treatment programs, clinical case management, and other services for people with HIV, he became immersed in the consumer’s experience and developed a commitment to clinical research based in the patient’s perspective. In his scholarly research, he has focused particularly on provider-patient communication, including the construction and measurement of patient-centeredness and patient agency in medical encounters, and factors related to effective clinical communication. The long-term goal of his research is to support the continuing transformation of medicine and health care more broadly into an institution built around patients’ needs – physical, psychological, and social; which meets those needs effectively; and in which patients have ultimate agency and authority.

Charlene Pope, PhD, MPH, RN, FAAN serves as the Chief Nurse for Research at the Ralph J core faculty in the VA Health Equity and Rural Outreach Center (HEROIC), and research associate professor at the Medical University of South Carolina (MUSC) Department of Pediatrics and Center for Health Disparities Research in Charleston, South  Carolina. After 20 years of advanced nurse practice as a certified nurse midwife, she trained as a health service researcher and a sociolinguist who studies health disparities, variations in communication, in how patients and health providers speak with one another, and in an array of circumstances as a mixed methods and qualitative methodologist. Over the last decade, her collaboration with multidisciplinary health and social science teams has included communication across content areas (recording primary and specialty care visits and interviews concerning, diabetes, heart failure, hypertension, trauma, adolescent vaccines, nursing shift handoffs and others) and participated in rural outreach. Dr. Pope has been funded as a principal investigator and co-investigator for a number of VA health service research and disparities studies as well as studies with the Charleston VA’s academic affiliate, MUSC. Dr. Pope also supervises an NIH/NLM-funded, Web-based, online qualitative data repository of recordings and transcriptions of interviews of people over 65 years of age of diverse race/ethnicities for available internationally for research purposes (Carolinas Conversations Collection).
DocCom Webinars


Unleashing the Positive Power of Compassion: Science, Skills & Strategies for Health & Wellbeing
 - Beth Lown, MD, from the Schwartz Center for Compassionate Healthcare introduces a social neuroscience-based model and behavioral framework for compassionate collaborative care illustrated by clinical stories. She discusses the positive power of compassion and potential strategies we can use to build cultures of compassion and collaboration that will sustain us all. CLICK HERE to view the PowerPoint slides from this webinar!


DocCom's New Features for Monitoring Students' Learning
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DocCom has added new grading features to  enhance the user experience when monitoring students. In this webinar, Managing Editor, Barbara Lewis, and Editor, Christof Daetwyler, provide a tutorial of DocCom and it's new features.  CLICK HERE to view the PowerPoint slides from this webinar! 



You, Me and the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience - What Learners Should Know
 - The advent of electronic health records (EHR), coupled with nearly $30 billion in government stimulus to encourage EHR implementation, has prompted a 78 percent adoption rate of EHR and a rapidly increasing number of wired examination rooms, posing a conundrum for clinicians and patients, both of whom are interacting with a “third presence” in the room. Integrating computers in the exam room, while maintaining patient-centeredness, is a challenge at one end of the spectrum and a disaster at the other end.

Emerging from this technological intrusion are effective practices that light the way for clinicians to optimally incorporate computers in routine patient visits. We'll discuss strategies to cope with this healthcare technology challenge in ways that enhance - rather than inhibit - their relationships with patients. CLICK HERE to view the PowerPoint slides from this webinar! 

Balance & Self-Care: Helping Learners Avoid Burnout & Depression - The high rate of clinician burnout, coupled with suicides, prompted DocCom to host a free 30-minute webinar to help teach learners about Balance and Self-Care, DocCom's Module 4 authored by John Christensen, PhD, co-editor of the prestigious book, Behavioral Medicine. Dr. Christensen discussed the principles on how to maintain balance and self-care and offered suggestions for teaching these important concepts. CLICK HERE to view the PowerPoint slides from this webinar!


Provide Engaging Educational Resources to Enhance Clinician and Patient Communication, and Health Outcomes: Learn how to Improve Residents’ Communication Skills Prior to Arrival and Orientation. Listen to Dr. Surendra Marur from the Greater Baltimore Medical Center describe how he assigns DocCom immediately after the Match in March, rather than waiting for orientation. 


Learn about DocCom and Take a Quick Tour of Our Unique Features - Presented by Christof Daetwyler, MD, DocCom Editor and Developer; and Barbara Lewis, DocCom Managing Editor 
DocCom has many wonderful features such as curricula guides, grading matrix, assessment questions, assignments, etc. Learn how these unique features can help you.
AACH Webinar Recordings
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The Schwartz Center for Compassionate Healthcare Webinars
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The Beryl Institute Webinars

FREE WEBINARS: follow the links below, add selected webinar to cart, complete free check out process to view webinar

Presented by:
 Adrienne Boissy, MD, 
Cleveland Clinic Foundation and 
Calvin Chou, MD, PhD,
  VA Medical Center SF, American Academy on Communication in Healthcare
As medical centers take steps to improve patient care experiences they are still challenged to convince physicians of the importance of patient experiences. The Cleveland Clinic and the American Academy on Communication in Healthcare developed a communication skills program to improve skills that address enhanced patient experience, improved physician well-being and improved quality of care. Participants clearly value this training and individual patient experience scores for participants have increased. We will present the educational rationale for the training, describe perspectives and experiences of physician trainees and offer suggestions for achieving physician buy-in and establishing communication skills programs for physicians. 
(FREE promo code required: PHYCOMM . Enter the code upon webinar registration check-out process).
Presented by:
 Howard Beckman, MD, FACP, FAA
CH, Chief Medical Officer, Focused Medical Analytics, Clinical Professor of Medicine and Family Medicine, University of Rochester School of Medicine and Dentistry
As the nation struggles with health care affordability, there is evidence that up to 30% of the care delivered is not necessary. In response, one definition that the Institute of Medicine uses to define quality of care is reducing overuse, underuse and misuse. This session will share an approach to engaging physicians in the process of identifying and reducing overuse of services. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).


Presented by:
 Maysel Kemp White, PhD, FAACH,
Division Director Patient Experience, HCA West Florida Division
Leading the way by communicating for accountability in a culture of safety is designed for those looking to strengthen their skills in communicating for accountability. The three part series begins with an experiential exercise where expectations are not clearly identified and this typically leads to a mishap. We then explore what might have been a safer way to communicate expectation to prevent harm to a patient. In the second session, we focus on using the ARTS dialogue skills (Ask with skilled inquiry, Respond with empathy, then Talk about your perspective in behavioral terms, and Seek collaborative solutions). In the third session, we focus on using a safety algorithm to assess case studies for behaviors (mistake, at risk, or reckless) and determine the appropriate leadership action (consoling and education, coaching, or corrective action). We conclude with the skill of ending a delegation and working on a case each person is currently struggling with in their current environment. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).



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