Upcoming AACH Webinars

Train-the-Trainer Programs: Developing Internal Facilitators of Relationship-Centered Communication  
Presented by: Calvin Chou, MD, PhD, FAACH & Laura Cooley, PhD 
Tuesday, February 21, 2017 2:00:00 PM EST - 3:00:00 PM EST

Attend this webinar to learn how AACH has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. Growing programs with local champions as skills trainers equips institutions with renewable means to support internal development and longevity for culture change. The phases of the program include preparing for implementation of the program, having program participants undergo a fundamental communication skills workshop and then understanding the theoretical and practical rationales underlying the workshop, setting up practice sessions for participants to achieve mastery, and ensuring long-term viability of a communication skills improvement initiative. Train-the-trainer programs are a viable way to create enduring communities of local experts who can implement and support institutions’ commitments to excellence in the communication skills of their providers.

About the Presenters:

Calvin Chou, MD, PhD, FAACH is Professor of Clinical Medicine at UCSF, and staff physician at the VA Medical Center in San Francisco. After undergraduate work at Yale, he received his PhD in microbiology and his MD at Columbia University, and subsequently completed residency training in internal medicine at UCSF. As a faculty member of the American Academy on Communication in Healthcare, he is nationally recognized for his efforts in education and research to enhance communication between patients and physicians. Currently he is director of VALOR, an innovative longitudinal program based at the VA that emphasizes humanistic clinical skill development for medical students. He also holds the first endowed Academy Chair in the Scholarship of Teaching and Learning at UCSF. His research interests include assessment of curricular developments in communication skills and clinical skills remediation, and forces influencing feedback in medical education.

Laura Cooley, PhD is the Director of Education and Outreach for The American Academy on Communication in Healthcare (AACH) and is an Instructor in the Department of Communication at The University of Kentucky. She leads efforts for outreach and development to support the AACH mission by collaborating with institutions to develop and deliver customized communication skills training programs. Additionally, she guides marketing and development for DocCom, an online communication skills curriculum resource developed by AACH and The Drexel University College of Medicine. She also serves as Front Page Editor for a recently funded grant project She earned a doctorate in health communication from Bowling Green State University in 2011 where her dissertation research examined the training and communication experiences in the hospice context. Her research interests include a wide range of topics relevant to emotion, empathy, and communication relationships in organizational and interpersonal healthcare contexts. Over the past year, she shared presentations on relationship-centered communication with leaders in several organizations, including: The Institute for Healthcare Improvement (IHI), The American Medical Group Association (AMGA), Planetree, The Beryl Institute for Patient Experience, The Medical Group Management Association (MGMA), Dorland Health Patient Advocate Conference, Prevea Health Care Manager Conference, and at hospital systems nationwide.
DocCom Webinars

Unleashing the Positive Power of Compassion: Science, Skills & Strategies for Health & Wellbeing
 - Beth Lown, MD, from the Schwartz Center for Compassionate Healthcare introduces a social neuroscience-based model and behavioral framework for compassionate collaborative care illustrated by clinical stories. She discusses the positive power of compassion and potential strategies we can use to build cultures of compassion and collaboration that will sustain us all. CLICK HERE to view the PowerPoint slides from this webinar!

DocCom's New Features for Monitoring Students' Learning
DocCom has added new grading features to  enhance the user experience when monitoring students. In this webinar, Managing Editor, Barbara Lewis, and Editor, Christof Daetwyler, provide a tutorial of DocCom and it's new features.  CLICK HERE to view the PowerPoint slides from this webinar! 

You, Me and the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience - What Learners Should Know
 - The advent of electronic health records (EHR), coupled with nearly $30 billion in government stimulus to encourage EHR implementation, has prompted a 78 percent adoption rate of EHR and a rapidly increasing number of wired examination rooms, posing a conundrum for clinicians and patients, both of whom are interacting with a “third presence” in the room. Integrating computers in the exam room, while maintaining patient-centeredness, is a challenge at one end of the spectrum and a disaster at the other end.

Emerging from this technological intrusion are effective practices that light the way for clinicians to optimally incorporate computers in routine patient visits. We'll discuss strategies to cope with this healthcare technology challenge in ways that enhance - rather than inhibit - their relationships with patients. CLICK HERE to view the PowerPoint slides from this webinar! 

Balance & Self-Care: Helping Learners Avoid Burnout & Depression - The high rate of clinician burnout, coupled with suicides, prompted DocCom to host a free 30-minute webinar to help teach learners about Balance and Self-Care, DocCom's Module 4 authored by John Christensen, PhD, co-editor of the prestigious book, Behavioral Medicine. Dr. Christensen discussed the principles on how to maintain balance and self-care and offered suggestions for teaching these important concepts. CLICK HERE to view the PowerPoint slides from this webinar!

Provide Engaging Educational Resources to Enhance Clinician and Patient Communication, and Health Outcomes: Learn how to Improve Residents’ Communication Skills Prior to Arrival and Orientation. Listen to Dr. Surendra Marur from the Greater Baltimore Medical Center describe how he assigns DocCom immediately after the Match in March, rather than waiting for orientation. 

Learn about DocCom and Take a Quick Tour of Our Unique Features - Presented by Christof Daetwyler, MD, DocCom Editor and Developer; and Barbara Lewis, DocCom Managing Editor 
DocCom has many wonderful features such as curricula guides, grading matrix, assessment questions, assignments, etc. Learn how these unique features can help you.
AACH Webinar Recordings
Webinars are limited to AACH members for viewing. 

Interested in becoming an AACH member? To join our community click here!
Webinar Suggestions

The American Academy on Communication in Healthcare welcomes ideas for upcoming webinars. Click the link below to submit relevant webinar topics and speakers for consideration!


 Click Here to Submit!  
Related Organization Webinars

The Schwartz Center for Compassionate Healthcare Webinars
For additional resources visit The Schwartz Center's webinar page.

Bridging Difference and Power with RESPECT: A Relational Approach to Patients, Supervisees, and Teams
Carol Mostow, LICSW

Navigating Discussions of Prognosis: Balancing Hope and Honesty
Vicki Jackson, MD, MPH

Compassionate Healthcare: Supporting Patients, Supporting Caregivers, Mitigating Risk
Beth A. Lown, MD

Yes, Empathy Can Be Taught!
Helen Riess, MD

Today's Healthcare Environment
Beth A. Lown, MD

Clinician Resilience: Preventing Burnout, Promoting Compassion and Improving Quality
Ronald M. Epstein, MD

The Beryl Institute Webinars

FREE WEBINARS: follow the links below, add selected webinar to cart, complete free check out process to view webinar

Presented by:
 Adrienne Boissy, MD, 
Cleveland Clinic Foundation and 
Calvin Chou, MD, PhD,
  VA Medical Center SF, American Academy on Communication in Healthcare
As medical centers take steps to improve patient care experiences they are still challenged to convince physicians of the importance of patient experiences. The Cleveland Clinic and the American Academy on Communication in Healthcare developed a communication skills program to improve skills that address enhanced patient experience, improved physician well-being and improved quality of care. Participants clearly value this training and individual patient experience scores for participants have increased. We will present the educational rationale for the training, describe perspectives and experiences of physician trainees and offer suggestions for achieving physician buy-in and establishing communication skills programs for physicians. 
(FREE promo code required: PHYCOMM . Enter the code upon webinar registration check-out process).
Presented by:
 Howard Beckman, MD, FACP, FAA
CH, Chief Medical Officer, Focused Medical Analytics, Clinical Professor of Medicine and Family Medicine, University of Rochester School of Medicine and Dentistry
As the nation struggles with health care affordability, there is evidence that up to 30% of the care delivered is not necessary. In response, one definition that the Institute of Medicine uses to define quality of care is reducing overuse, underuse and misuse. This session will share an approach to engaging physicians in the process of identifying and reducing overuse of services. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).

Presented by:
 Maysel Kemp White, PhD, FAACH,
Division Director Patient Experience, HCA West Florida Division
Leading the way by communicating for accountability in a culture of safety is designed for those looking to strengthen their skills in communicating for accountability. The three part series begins with an experiential exercise where expectations are not clearly identified and this typically leads to a mishap. We then explore what might have been a safer way to communicate expectation to prevent harm to a patient. In the second session, we focus on using the ARTS dialogue skills (Ask with skilled inquiry, Respond with empathy, then Talk about your perspective in behavioral terms, and Seek collaborative solutions). In the third session, we focus on using a safety algorithm to assess case studies for behaviors (mistake, at risk, or reckless) and determine the appropriate leadership action (consoling and education, coaching, or corrective action). We conclude with the skill of ending a delegation and working on a case each person is currently struggling with in their current environment. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).

Copyright © 2017 American Academy on Communication in Healthcare AACH
201 E. Main Street, Suite 1405 Lexington, KY 40507 Phone: 859-514-9211 Fax: 859-514-9207
Site designed and maintained by AMR Management Services