ENRICH Workshops

ENRICH workshops are interactive sessions structured as tracks, each consisting of four 90-minute sessions.  Because the workshop content builds on previous sessions, participants should select one track to attend for the duration of the course.  While it can be challenging to select just one track, all ENRICH workshop materials will be made accessible to attendees online. 

Workshops include didactic presentations, as well as active skills practice in the form of role-plays and many times as small group break outs.

 

Shared Decision Making
Workshop Description:

Shared decision-making (SDM), a challenging best practice, is a learnable skill.  A shared decision results from a partnership in which values and preferences are elicited with cultural humility, risk is communicated clearly with consideration of health literacy, and decisional conflict is both recognized and addressed.  This series of workshops will explain the evidence underlying SDM, describe the specific skills, and provide opportunities for case-based practice.  Participants will explore the potential for individual and team application in their home institutions.
 
Objectives:

By the end of this workshop, participants will be able to:
  1.  describe the evidence supporting shared decision making (SDM)
  2. discuss the need to eliminate preference misdiagnoses in US health care
  3. demonstrate the following communication skills needed for SDM:
     a. elicit patient values and preferences in accordance with principles of cultural humility
     b. communicate risk effectively with appropriate consideration of health literacy
     c. recognize and help resolve decisional conflict
     d. check for understanding
  4. discuss SDM implementation strategies
Essential Communication Skills in Health Care: A Relationship-Centered Approach
Workshop Description:

This workshop will introduce and clarify the concept of Relationship-Centered Communication. A helpful model for optimizing first and last few minutes of the medical encounter, and several skills which aid in communication with patients and colleagues will be introduced. Time will be devoted in each session to practicing these skills in small groups with facilitation by members of the Academy.

Workshop Objectives: 

Upon completion of this session, participants should be better able to:

  • Use relationship-centered communication skills to improve the efficiency and effectiveness of the first few minutes of the interview in a role-play
  • Use relationship-centered communication skills to improve the efficiency and effectiveness of the last few minutes of the interview in a role-play
  • Discuss fundamental communication concepts.
Feedback, Remediation, and Coaching of Interpersonal Communication Skills

Workshop Description:

Communication skills and professionalism represent high priority issues in healthcare. Coaching those individuals who are identified as requiring assistance in these domains can present a challenge. This intensive workshop will introduce and provide opportunities to practice a model for coaching healthcare practitioners to achieve their potential in effective communication and professionalism. Participants will strengthen their ability to coach effectively by (1) building skills related to forming strong coaching relationships, (2) diagnosing and assessing an individual’s specific needs, and (3) developing and implementing effective coaching strategies. Key fundamental skills related to feedback, empathy and facilitating adult learning will be emphasized.

Workshop Objectives:

By the end of the workshop, participants will:

  • be able to define feedback, and describe an evidence-based effective approach to engaging learners in reflection and feedback on performance.
  • be able to define appreciative coaching and remediation, and describe approaches to using appreciative coaching to implement a remediation plan.
  • have practiced feedback, remediation planning, and appreciative coaching skills in response to real life challenges.
Building high performance teams: A relational approach to addressing teamwork and diversity

Workshop Description:

This workshop will present a conceptual framework and specific tools and skills to establish and sustain effective teams.  More specifically, the workshop will help participants establish a respectful and inclusive team climate that invites and empowers diverse interprofessional colleagues to build on strengths, share concerns, address differences and conflict, and engage in collective problem solving, constructive feedback and mutual support.

Workshop Objectives:

Upon completion of this session, participants should be better able to:

  • Engage in team building activities that welcome and include diverse interprofessional colleagues and learners from diverse backgrounds and professional status.
  • Elicit and explore different perspectives and manage conflict constructively and recognize the dangers inherent in making assumptions.
  • Use empathy and feedback skills to establish and maintain open communication among team members and to optimize team functioning, adaptive capacity, mutual support and creative problem solving.
Copyright © 2015-2016 American Academy on Communication in Healthcare AACH
201 E. Main Street, Suite 1405 Lexington, KY 40507 Phone: 859-514-9211 Fax: 859-514-9207
Site designed and maintained by AMR Management Services
Terms Of Use|Privacy Statement