Abstract: "Researchers evaluated the effectiveness of an educational intervention, which included use of an evidence-based tool kit for healthcare providers to improve patient satisfaction. Findings demonstrated improved staff perceptions of their actions influencing patient experiences, use of standardized patient care processes, and increased patient experience scores."
Citation: Cooper, M., DNP, RN, Schafer Astroth, K., PhD, RN, & Smith, D., DNP, RN, MBA, NEA-BC, FAEN. (2016). Improving the Patient Experience in The Urology Office: An Evidence-Based Tool Kit to Impact Staff Perception of Patient Satisfaction. Urol Nurs, 36(6), 289-295. Retrieved February 8, 2017, from http://www.medscape.com/viewarticle/873542